Customer service and eCommerce portal developed for largest logistics operator in Russia
First Line Software was engaged to develop new functionality for what was a static portal to automate the ability for customers to order and pay for a range of services as well as maintain and optimize the performance of the system.
The client
Our client is the largest logistics enterprise operating in Russia with 41,900 post office locations and 350,000 employees. It provides a wide range of services including domestic and international parcel delivery, mail, acceptance of payments, pensions and allowances payments, and money transfers, to one billion customers annually.
Previously, our customer’s Internet presence was simply a static information site. The company needed to start providing customer service capabilities. Users of this interactive client portal were able to calculate postage and shipping costs, track packages, and search for specific post office locations by entering certain parameters, and order courier deliveries.
While the client’s portal had an impressive list of services from the start, it quickly became necessary for the site to be in constant state of development. There has been a continuous flow of new services and capabilities requests to be built and implemented.
Project scope
First Line Software was engaged to develop new functionality for what was a static portal to automate the ability for customers to order and pay for a range of services as well as maintain and optimize the performance of the system.
The solution
A First Line Software team of specialists implemented several major improvements to the customer’s portal:
- No form required for parcel mailing
When calculating the delivery cost of a mailing, the user can assign a parcel track number through the Portal. The only thing left for them to do is hand off the item to the post office or request a courier to pick up and mail or deliver the item.
- Online payment
Initially, only Moscow residents could use the portal to make payments for mail and shipping costs. Over time, the customer started supplying the necessary equipment to other post offices and regions. This made it possible to simultaneously expand the service of accepting online payments on the portal to other residents in the country.
- Prompting and geolocation service
Specific prompts related to entering addresses online were developed instead of using third-party commercial products. The customer's address was verified with an internal online service which validated the address information entered by the user and notified users of incorrectly entered address information, then integrated the data with any forms.
- Request a courier
The portal user can submit a request for a courier to pick up and deliver the mail or package by completing a simple form.
- Delivery to the postamat (automated parcel terminal)
This function allows the client to order mail delivery to the postamat using an application form on the portal which also allows them to track the delivery status to the terminal.
- User’s postcards
The user can use their own design elements to create a postcard and order it to be mailed.
- SMS notification of delivery status
For convenient tracking of the mail or package, the user can request SMS notification of the delivery status.
The result
During a period of six months FLS implemented and scaled up several important business functions for the customer’s portal. Their ability to complete the project within a short period of time was due in part to the team’s technical expertise, as well as a customized and continuously optimized flexible development process.
The technology
- PostgreSQL is object-relational database management system (DBMS).
- Apache Maven is a framework for project assembly automation.
- Liferay is a platform used to build portals with integration to corporate applications.
- REST (HTTP/JSON) is the main protocol for inter-service integration.
- Java Development Kit 8 is a Java language application developer's kit that includes a Java(javac) compiler, standard Java class libraries, examples, documentation, various utilities and a Java Runtime Environment system (JRE).
- JRE is the minimum implementation of a virtual machine required to run a Java application without a compiler or other development tools.
- Apache Tomcat is an open source servlet container developed by the Apache Software Foundation.
- Apache Solr is an open source full-text search platform based on the Apache Lucene project.
- Apache Cassandra is a distributed database management system that belongs to the NoSQL-systems class. It is designed to create highly scalable and reliable repositories of huge data arrays presented in the form of hash.
- Apache ehcache is a universal distributed caching system for Java applications and services.
- SOAP Web Service is a structured messaging protocol used in a distributed computing environment.
- JSP is a technology used to create content that has both static and dynamic components.
- Feign is a simple and flexible HTTP client that is natively integrated with Ribbon and Hystrix.
- Swagger is a framework and specification for defining REST APIs in a user-friendly and computer-friendly format.
- Hazelcast is a Java-based open source data grid.
- Protobuf is a structured data serialization protocol.
- Jetty is a Servlet container.
- RabbitMQ is a message queue.
- Netflix Feign is a Rest interaction.
- Netflix Hystrix is Circuit Breaker fuse pattern implementation, which gives control over delays and errors in network calls.
- Apache Maven is a project assembly.
- Slimer.js is an engine used to generate PDF and PNG images.
- Apache Freemarker Templates are output templates.
- Ehcache is an open source code Java cache for general purpose caching.
- Liquibase is a database migration management tool.
- Vert.x is an application server.
- Vaadin is a freely distributed framework used to create RIA web applications.
Request documents
Request project documents
GERELATEERDE PROJECTEN

Program for the development of an E-Commerce platform for global retail group
First Line Software implemented the Digital Asset Management (DAM) system as a reliable digital marketing technology tool that functions as a central content management hub and makes it possible to share the client’s digital assets with customers to: save and organize photos, videos, illustrations, audio files, documents, design files and presentations. This system allows the client to manage and organize all their digital assets in one place.
Details bekijken
Klantenservice- en eCommerce-portaal ontwikkeld voor grootste logistieke operator in Rusland
First Line Software werd benaderd om nieuwe functionaliteit te ontwikkelen voor wat een statische portaal was om de bestel- en betaalmogelijkheid voor klanten voor een reeks diensten te automatiseren, en ook om de prestaties van het systeem te onderhouden en optimaliseren.
Details bekijken
Gedrukte catalogus omgezet in digitale vorm en geïntegreerd met pas geautomatiseerde abonnementsdienst
First Line Software werd benaderd om een digitale abonnementscatalogus te maken en deze te integreren met het online abonnementsbestelsysteem.
Details bekijkenWILT U MEER INFORMATIE?
NEEM GERUST CONTACT MET ONS OP
